Shipping

Orders are processed Monday to Friday, except Wednesdays. Orders received on weekends or public holidays will be processed on the next working day.

All orders are processed and shipped from our store in Ibiza, Spain.

Shipping Zones

We currently only ship to countries within the European Union.

Due to Brexit restrictions and import fees, we do not ship to the United Kingdom.

Is your country outside our shipping zone? Write to us at hello@dipinca.com and we will check whether we can process your order manually.

Shipping Costs

Free shipping on orders of €250 or more (VAT included) to mainland Spain and the Balearic Islands.

For all other destinations, the shipping cost is calculated automatically at checkout, based on the destination country.

Important information

– Any customs duties and taxes associated with your purchase, where applicable, are the responsibility of the customer.

– DIPINCA cannot be held responsible for delays caused by customs clearance or payment transactions.

– Product availability is not always guaranteed. If you have ordered an item that is unavailable or delayed, we will notify you by email.

Returns and Refunds

You may request a refund or exchange within a maximum of 14 calendar days from the date you receive your order.

Items must be returned in perfect condition, unworn, with the original packaging and labels intact, and properly protected in their original box. The item must be in the same condition in which you received it.

How to return an item

1. Email us at hello@dipinca.com with your order number, adding “Order return” in the subject line and letting us know which items you would like to exchange or return.

2. Once your return is approved, we will email you the address to send the package to.

3. Make sure you do so within 14 days of receiving your order. After this period, we cannot guarantee a refund.

4. Pack the items using the original packaging and seal the package securely.

5. Send the package with the carrier of your choice. Return shipping costs are the responsibility of the customer. Packages sent freight collect will not be accepted.

6. Once we receive the package and confirm that the items are in perfect condition, with all original packaging and labels, we will send you a confirmation email with the amount to be refunded. The refund will be issued via the same payment method used for the original purchase.

Damaged, faulty or incorrect items

If you have received a damaged or faulty item, or an item different from the one you ordered, please contact us at hello@dipinca.com to arrange a return or exchange. In these cases, DIPINCA will cover all shipping and return costs.

Please note

– Until the item arrives at our warehouse, it remains the responsibility of the customer. We recommend using a tracked shipping service.

– DIPINCA reserves the right to refuse a return if the items received do not meet our return criteria. In this case, the items will be sent back to the customer.

– Items purchased on sale or with a promotional code cannot be exchanged or returned.

– For hygiene reasons, exchanges and returns are not accepted on the lingerie collection (bras, culottes and tops)